Equipment Service Plans — Clear, dependable, scalable
Four straightforward plans — Essential, Advanced, Premium and Premium++ — tailored for MRI, CT, PET‑CT, Cath Lab and Gamma Camera systems. Choose predictable uptime, certified compliance and fast regional support.
Essential Care
Labor-only coverage with preventive maintenance and basic diagnostics.
Advanced Care
Selective components + annual training where applicable.
Premium Care
Broad component coverage & faster response.
Premium Care++
Full system coverage with maximum uptime guarantees.
Coverage Summaries
MRI Systems
Essenza 1.5T • Avanto 1.5T • Spectra 3T • Verio 3T
Uptime Guarantee
Essential
—
Advanced
90%
Premium
95%
Premium++
98%
Parts & Labour
Essential
Labour only
Advanced
Critical parts (Coils & Console)
Premium
All electronic parts
Premium++
Complete MRI system
Magnet Coverage
Essential
—
Advanced
—
Premium
—
Premium++
✔ Once / year
Quench Coverage
Essential
—
Advanced
—
Premium
—
Premium++
✔ Up to 2 / year
Helium Loss Coverage
Essential
—
Advanced
10% / year
Premium
—
Premium++
Unlimited
Coil Replacement
Essential
—
Advanced
1× / year
Premium
2× / year
Premium++
Unlimited
Preventive Maintenance
Essential
1 / year
Advanced
1 / year
Premium
2 / year
Premium++
4 / year
Software / Firmware
Essential
—
Advanced
-
Premium
Discounted upgrades
Premium++
Included (OEM/certified)
Training
Essential
—
Advanced
—
Premium
Annual refresher
Premium++
Advanced MRI training
Compliance
Essential
—
Advanced
—
Premium
Documentation support
Premium++
NABH/JCI audit assistance
CT Scanners
Emotion 16 • Somatom Scope 16/32 • Definition 64/128 • Dual Slice
Uptime Guarantee
Essential
—
Advanced
90%
Premium
95%
Premium++
98%
Response Time
Essential
72 hrs
Advanced
24–48 hrs
Premium
24 hrs
Premium++
4–6 hrs
Parts & Labour
Essential
Labour only
Advanced
Critical parts
Premium
All components
Premium++
Complete system
X-Ray Tube
Essential
—
Advanced
—
Premium
1 tube/yr
Premium++
2 tubes/yr
Detector
Essential
—
Advanced
1× / year
Premium
Unlimited
Premium++
Unlimited
Preventive Maintenance
Essential
1 / year
Advanced
2 / year
Premium
3 / year
Premium++
4 / year
Software Updates
Essential
—
Advanced
-
Premium
Included (certified)
Premium++
Included (certified)
Compliance (AERB)
Essential
—
Advanced
—
Premium
✔
Premium++
✔
PET-CT Systems
Biograph Family
Parts & Labour
Essential
Labour only
Advanced
Limited
Premium
Full
Premium++
Full + High Value
Tube Coverage
Essential
—
Advanced
—
Premium
1 / year
Premium++
2 / year
Detector
Essential
—
Advanced
1× / year
Premium
Unlimited
Premium++
Unlimited
QA & NEMA Compliance
Essential
—
Advanced
—
Premium
✔
Premium++
✔
Preventive Maintenance
Essential
1 / year
Advanced
2 / year
Premium
3 / year
Premium++
4 / year
Cath Lab Systems
Artis Zee • Biplane
Uptime Guarantee
Essential
—
Advanced
90%
Premium
95%
Premium++
98%
Parts & Labour
Essential
Labour only
Advanced
Critical parts
Premium
All components
Premium++
Complete system
X-Ray Tube
Essential
—
Advanced
—
Premium
1 / year
Premium++
2 / year
Detector
Essential
—
Advanced
1× / year
Premium
Unlimited
Premium++
Unlimited
Preventive Maintenance
Essential
1 / year
Advanced
2 / year
Premium
3 / year
Premium++
4 / year
Gamma Camera Systems
Symbia E • Single & Dual Head
Detector Coverage
Essential
—
Advanced
—
Premium
1×
Premium++
2×
NEMA / AERB Compliance
Essential
—
Advanced
—
Premium
✔
Premium++
✔
Parts & Labour
Essential
Labour only
Advanced
Limited
Premium
Full
Premium++
Full
Preventive Maintenance
Essential
1 / year
Advanced
2 / year
Premium
3 / year
Premium++
4 / year
Get a Tailored Quote
Tell us your model, workload, and preferred SLA. Our team will recommend the right plan and any add‑ons like extended coil warranty, helium management, or 24×7 response.